Privacy Policy

Here's what we do with the info you give us:

• Schedule appointments - kinda obvious, but we need your contact info to book you in.
• Diagnose and fix your vehicle - your car's history helps us work smarter, not harder.
• Send service reminders - oil changes, inspections, that sort of thing. Only if you want 'em though.
• Process payments - gotta get paid somehow. All secure, all above board.
• Improve our services - we look at what works and what doesn't so we can do better.
• Comply with legal requirements - sometimes we're required by law to keep certain records. It is what it is.

We're not gonna spam you with junk or sell your details to random companies. That's not how we roll.

We take security pretty seriously around here. After all, nobody wants their info floating around on the internet.

• Encrypted connections - our website uses SSL encryption. That's the little lock icon in your browser.
• Secure payment processing - we use trusted payment processors that meet industry standards.
• Limited access - only our staff who actually need your info to do their job can see it.
• Regular backups - we back up our systems regularly so nothing gets lost.
• Physical security - our shop and computers are locked up when we're not around.

Look, no system's 100% bulletproof, but we do everything reasonable to keep your stuff safe.

We're not in the business of selling your data, but there are a few situations where we might need to share some info:

• Parts suppliers - sometimes we need to order parts specific to your vehicle. They'll get your vehicle info, not your personal stuff.
• Payment processors - they handle credit card transactions securely.
• Insurance companies - only if you ask us to provide documentation for a claim.
• Legal requirements - if we're legally required to disclose info (court orders, government requests, etc.).
• Business transfers - if we ever sell the shop, your records would transfer to the new owner. But you'd be notified.

That's it. We're not sharing your email with marketing lists or anything sketchy like that.

Yeah, our website uses cookies - not the chocolate chip kind, unfortunately.

What we use 'em for:

• Keeping you logged in if you have an account
• Remembering your preferences
• Understanding how people use our site (anonymized analytics)
• Making sure the site works properly

You can disable cookies in your browser settings if you want. Some features might not work as smoothly, but it's your call.

We don't use tracking pixels or ad networks that follow you around the web. That stuff creeps us out too.

It's your information, so you've got some say in how we handle it:

• Access your info - wanna see what we've got on file? Just ask.
• Correct mistakes - if something's wrong or outdated, let us know and we'll fix it.
• Delete your data - you can request deletion, though we might need to keep some stuff for legal or accounting reasons.
• Opt out of marketing - don't want maintenance reminders? No problem, just tell us or click unsubscribe.
• Request a copy - want a portable copy of your data? We can do that.

To exercise any of these rights, just shoot us an email at service@krythorianfront.info or give us a call.

We don't keep stuff forever - that'd be a mess. Here's the general timeline:

• Active customer records - as long as you're using our services, plus a few years after your last visit.
• Service history - typically 7-10 years. It's useful for warranty work and diagnosing recurring issues.
• Financial records - 7 years, because that's what the tax folks require.
• Marketing preferences - until you tell us to stop or we haven't heard from you in ages.
• Website analytics - usually aggregated and anonymized after 26 months.

Once we don't need your info anymore, we delete it securely. We're not gonna be the shop with filing cabinets full of dusty records from the '90s.

Sometimes our website might link to other sites - maybe parts suppliers, manufacturer resources, or tools we recommend.

Here's the thing: once you click those links, you're on their turf. We can't control what they do with your info, and this privacy policy doesn't apply over there.

We try to only link to reputable sites, but it's always smart to check out their privacy policies too if you're sharing any personal info.

Look, things change - new laws get passed, we might add new services, technology evolves. So yeah, we might need to update this policy from time to time.

If we make any big changes, we'll let you know. Probably via email if we've got yours, or we'll post a notice on our website.

The "last updated" date at the top of this page will always show when we last made changes, so you can check back if you're curious.